Tracely Pro Additional Terms
Last updated: 12 November 2026
These terms supplement the Tracely Pro Terms and Conditions and form an integral part of them. In the event of conflict, these terms prevail.
Nature of the tool and HACCP responsibility
Tracely Pro is a support tool for recording and storing food-safety self-check data (temperatures, batches, cleaning, preparations, allergens, with operator, date and time). It is not a system certified or approved by health authorities, it does not replace the business's own HACCP self-check plan and it does not verify the accuracy of the data entered. Responsibility for the accuracy of the data, for hygiene procedures and for compliance with applicable food law rests solely with the owner of the business. Features based on artificial intelligence (AI Scanner, allergen classification) may make mistakes: the User must always check their results.
Customer data, export and deletion
Data entered by the User remains the User's property. The User can download their reports as PDF files at any time. When the subscription ends, the app switches to read-only and the data remains available until the account is deleted. Before an account is deleted, the app offers the User the option to export all of their data. Once deletion is confirmed, the data is permanently erased and cannot be recovered; infrastructure backup copies are overwritten within 12 months at the latest. The User is responsible for keeping self-check records for the period required by the law applicable to their business. For personal data of their staff entered in the app, the User is the data controller and Tracely Pro acts as data processor under the data processing agreement (DPA) published at tracelypro.app/dpa, which forms an integral part of these terms.
Support and availability
Support is provided by email and WhatsApp, usually within the same working day, with no guaranteed response time. The Owner will use the utmost diligence to keep the Service available but does not guarantee uninterrupted operation; interruptions for maintenance or due to failures of third-party providers may occur.
Owner: Giuseppe Cardito, P.O. Box, 6901 Lugano (Switzerland), giuseppe@tracelypro.app
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